Privacy Policy
Effective Date: May 13, 2025
At https://betano-casino.ca ("we," "us," "our"), safeguarding the privacy and security of our Canadian players' personal information is a top priority. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal data when you access our website and utilize the gaming services we offer.
We operate in full compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy legislation across Canada.
Information We Collect
We collect various types of personal information necessary to provide our online gambling services, manage your account, process transactions, and fulfil legal and regulatory requirements. This information includes:
- Identification and contact details: Your name, date of birth, gender, address, email address, telephone number, and information from government-issued identification used for identity and age verification (KYC).
- Financial information: Payment card details, bank account information, and other financial data needed for deposits and withdrawals.
- Account information: Your username, password, security questions, and other account-related data.
- Transaction data: Details of your betting and gaming activity, financial transactions, and interactions on our platform.
- Technical information: Your IP address, browser type, operating system, device information, and connectivity details when you use our website.
- Usage data: Information about how you use our website and services, including pages visited and gameplay.
- Communications: Records of your correspondence and interactions with our customer support.
- Marketing preferences: Your choices regarding receiving promotional communications.
- Publicly available information: Information from public sources where relevant for verification or security purposes.
We collect this information directly from you and may also receive it from third parties, such as identity verification services and financial institutions, for legal and security compliance.
How We Use Your Information
We use your personal information for the following purposes:
- To establish, maintain, and manage your player account and provide access to our services.
- To process your deposits, withdrawals, and other financial transactions.
- To operate, improve, and personalize our website and gaming offerings.
- To provide efficient customer support.
- To implement and manage responsible gambling measures.
- To ensure the security and integrity of our platform and prevent fraud.
- To comply with licensing, anti-money laundering (AML), and other legal obligations in Canada.
- To send you marketing communications and offers, based on your consent (you can opt-out at any time).
- To assess and manage business risks.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These small files stored on your device help with:
- Enabling essential website functions and secure account access.
- Analyzing website performance and usage patterns.
- Personalizing marketing and advertising content.
You can manage your cookie preferences through your browser settings, but this may affect certain functionalities of the website.
Sharing Your Personal Information
We may share your personal information with third parties under specific circumstances, including:
- Service providers: Companies that assist us with payment processing, identity verification, IT services, and marketing. They are required to protect your data.
- Authorities: Government bodies, regulators, and law enforcement agencies as required by law or for compliance.
- Financial institutions: To facilitate your transactions.
- Fraud prevention agencies: To assist in preventing fraudulent activity.
- Other parties: With your consent or as legally permitted.
We do not sell your personal information to third parties.
Data Security
We employ robust technical and organizational security measures to protect your personal information from unauthorized access, loss, alteration, or disclosure. These include encryption, firewalls, secure servers, and access controls. However, please be aware that no online transmission or storage method can guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, or reporting requirements.
Your Privacy Rights
Under Canadian privacy laws, you have rights regarding your personal information, including the right to access, correct inaccuracies, withdraw consent (subject to legal limits), and lodge a complaint with privacy authorities. To exercise these rights, please contact us using the details below. We may need to verify your identity.
International Data Transfers
Your personal information may be stored or processed outside of Canada. In such cases, it may be subject to the laws of the jurisdiction where it is located and accessible to local authorities. We take steps to ensure international transfers comply with Canadian law and provide comparable data protection.
Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on our website with a new effective date. We encourage you to review it regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at: